Goody Jobs — Senior Software Engineer, Customer Engineering

Goody is hiring a Senior Software Engineer, Customer Engineering to help us build the best customer experience in the gifting space.

Fully remote (US and Canada only)
Salary range: $150K – $200K + equity

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Goody is a gifting company making it easy to send personal and corporate gifts. With more than two million gifts sent and customers including Google, Stripe, Meta, Anthropic, Notion, NBCUniversal, DHL, and others, we have found product–market fit and are looking to grow and scale.

In this role, you will be a force multiplier for the business: unblocking high-value sales deals, building features that make our customers happy, and resolving complex technical escalations for our Customer Experience team.

If you love hearing a customer request in the morning and telling them it’s shipped in the afternoon, this role is for you.

Responsibilities

Guide customers, write code, win deals.

Partner closely with Sales and Customer Success to understand customer needs, participate in discovery calls, architect solutions, and write production code to close deals and keep our customers satisfied and engaged.

Own our engineering escalations function.

Serve as the primary point of contact for customer-impacting technical issues, coordinating across Customer Experience, Product, and Engineering to drive fast, high-quality resolution.

Design, build, and deploy tools (including AI tools).

Multiply the impact of our internal teams, particularly our customer experience and success teams, by building tools that make them more effective.

Influence and shape the product.

Advocate for customer needs and translate them to shipped features.

You will have a wide understanding of, and will work across, our entire platform and stack. This is an excellent role for someone who likes to work with customers, while also having the ability to not just advise customers on our product, but actively build to solve their problems.

Requirements

You’re a full-stack engineer that is adept in both backend (Ruby on Rails preferred, or strong experience in Python/Node) and frontend (React/TypeScript).
You have at least four years of experience in building production web applications.
You have experience working directly with customers in a technical capacity (e.g. customer engineering, solutions engineering, support engineering, or owning customer-facing features).
You bring great vibes and attitude that match our ethos of delivering delight to our senders and recipients.

Location

This is a fully remote opportunity. We prefer applicants in North and South America, with a further preference for areas where our current employees are: San Francisco Bay Area, New York, Los Angeles, Rio de Janeiro, and São Paulo.

What we offer

Base salary range of $150–200K USD plus stock options (US and Canada range; cost of living adjusted outside of the US and Canada).
We offer benefits and perks to our employees including but not limited to: comprehensive medical plans, including vision and dental, flexible PTO, paid parental leave, 401K, $500/year education stipend, $100/month wellness stipend, and (of course!) lots of gifts.
Fully remote company with opportunities to meet in person, such as regional meetups and our annual company offsite
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Obligatory AI note: We encourage and pay for the use of AI tools, both general and software development-specific. Most of our team uses tools like Cursor and Claude Code. We are early adopters of emerging AI tools, and lurk in Discord servers where people benchmark new models and tools.